Director, Project Management Office. Information Management Services. Toronto

Careers at UHN

POSITION TITLE: Director, Project Management Office DEPARTMENT: SIMS (SHARED INFORMATION MANAGEMENT SERVICES) I. JOB SUMMARY The Director, Project Management Office, reports to the Senior Managing Director and leads a team whose role is to effectively deliver against the project priorities identified in the strategic plans of the SIMS partner organizations. The Director is an expert in process improvement and project management best practices. He/She is an excellent communicator, has strong interpersonal and mentoring skills and is accountable for optimizing the ability of SIMS to deliver excellent results with exceptional customer service. The individual is experienced in change management and can act as a change agent. The suitable candidate must demonstrate a bias for action and have a proven track record in leadership, team-building and commitment to high quality work. Key aspects of this role include: Strategic planning and development of supporting operational strategies to execute the strategic priorities identified by the SIMS partner organizations Demonstrated ability to manage multiple, complex timetables and competing priorities successfully in a collaborative environment Anticipation of problems or conflicts; uses good judgment to make decisions to support strategic priorities Commitment to continuous process improvement Accountability for quality outcomes associated with project management best practice Uptake of best practices in operations and planning activities Management of project managers and business analysts under a centralized PMO resource model Management of the Resource Manager, Project Management Office, who leads a sub-team charged with project monitoring and reporting, resource assignment and best practice Portfolio budget preparation and management Staff recruitment, development and mentoring Participation in regular SIMS management meetings and working sessions II. KEY RESULTS REQUIRED 1.00 PRIMARY Develop, implement and monitor processes, procedures and strategies to optimize and support Project Management across the SIMS Partnership 1.01 Develop, communicate and rollout best practice project management processes; evaluate and update process to optimize effectiveness 1.02 Understand organizational and functional units' strategies and align process excellence priorities to help deliver on those strategies 1.03 Identify opportunities to replicate best practices and high performing processes across the organization and make recommendations for implementation approaches 1.04 Project governance, risk management and reporting 2.00 QUALITY Ensure quality and continuous improvement of services and activities at all University Health Network sites 2.01 Has an excellent understanding of Project Management and PMP certification 2.02 Develops and applies internal indicators to evaluate "Quality" of service delivered and to improve it. 2.03 Provide and foster an atmosphere of continuous improvement. 2.04 Provide services which protect the integrity and sustainability of the environment 2.05 Has outstanding knowledge of RUP and ITIL standards 2.06 Provides information regarding to standards, as a means of ensuring corporate directions are proximate with Industry norms. 3.00 PLANNING Oversees and provides direction to the Manager, Project Management Office who leads a sub-team charged with the following: 3.01 Develop, manage and publish key milestones; understand risk/impact of proposed milestone changes, develop mitigation plans and communicate changes 3.02 Manage the program and project portfolio from Concept through to Implementation and Evaluation 3.03 Accountable to optimize resource allocation and improve project estimation 3.04 Responsible for portfolio, program and project analytics, resource planning & tracking and reporting 3.05 Assist in the preparation of the annual operating and capital plans. 3.06 Conducts regular meetings with Business experts to ensure expectations and service levels are being met, to plan for future activities and to resolve issues and problems. 4.00 MANAGING/DEVELOPING PEOPLE Performs human resources management responsibilities 4.01 Maintains a productive work environment with a diversified workforce. 4.02 Develops and implements strategic plans to increase effectiveness and efficiency. 4.03 Determines and implements standards for staff skill levels, productivity, and education levels. 4.04 Determines training needs and implements training programs to improve staff performance and impart knowledge of policies and procedures 4.05 Completes employee evaluations on an annual basis within Hospital guidelines. 4.06 Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise. 4.07 Directs managers and team leads to fulfill role of portfolio. Creates an organizational structure that supports the business requirements and hires staffs of appropriate skill and experience to satisfy requirements. Provide leadership training and coaching of staff. 5.00 DEVELOP SYSTEMS FOR ACCOUNTABILITY AND CONTROL IN THE SERVICES PROVIDED 5.01 Evaluate all service processes and identify weaknesses in service, organizational risk 5.02 Implement effective processes and efficient technical infrastructure. 5.03 Ensure appropriate and timely accountability at all levels of service provided to clients. 6.00 Performs cross-functional duties, as assigned or requested. 7.00 Performs other duties consistent with the job classification, as required. 8.00 Satisfactory attendance in accordance with the UHN Attendance Management Program required. III. IMPACT OF ERROR: Financial loss may result from poor planning and scheduling, implementation of inappropriate strategies and mismanagement of project budgets. Delivery and quality of SIMS services and activities may suffer with the development of poor strategies to support project requirements identified in strategic plans Failure to adhere to contractual agreement(s) and legislative requirements can result in legal action against the Hospital. Failure to appropriately manage human resources can result in negative employee relations implications, poor staff morale and inability to support strategic priorities. SIMS reputation within the region, Canada and internationally can be damaged by failure to manage vendor relationships, maintain high level of operational integrity or provide strategic insight into the future of electronic patient and health records. IV. ACCOUNTABLE TO Direct: Senior Managing Director Indirect: Chief Information Officer V. CONTACTS: Internal: This typically involves communications and collaboration with SIMS partner sites and: Members of SIMS Partnership Senior Leadership team Members of Systems Engineering Members of technical support teams Site Managers Clinicians Administrators and system Vendors and service providers Others Communicates and interacts with all levels of Hospital and partner staff (management and non-management) Communicates with Human Resource personnel for guidance and advice in employee relation matters. Communicates with Financial Services personnel for purchasing, inventory, budgetary and payroll matters. External: Professional Consultants providing services to University Health Network and SIMS partners Contractors providing services to University Health Network and SIMS partners System Vendors and proposed system Vendors for UHN and SIMS partners VI. SUPERVISION/DIRECTION GIVEN TO OTHERS: Directs PMO Resource Manager and Senior Project Managers and indirectly manages 120+ staff; guides and influences their activities so that organizational goals are met and/or exceeded. Provides leadership, guidance and advice on administrative issues or policies. Identifies and resolves disputes through negotiation within the department in a manner that is fair and consistent with Hospital and departmental policies. Is well aware of the Healthcare business and is able to convey an understanding of the business requirements and expectations to team members Prioritizes and delegates work effectively. Ensures staff is appropriately trained and knowledgeable of the responsibilities of their respective positions. Motivates staff to achieve objectives by establishing realistic and achievable goals. VII. JOB REQUIREMENTS Education: Masters degree in at least one of the following disciplines: business; health administration; computer science; engineering; health informatics or equivalent education. Experience: Minimum 5 years management experience with at least 3 years at a senior management level; preferred in the health care industry. Suitable candidates must also demonstrate a strong customer service orientation, excellent collaboration and communication skills (written and oral), effective interpersonal abilities, advanced analytical and creative problem solving skills and ability to work effectively in a dynamic, fast-paced environment. Proficiency in a Microsoft environment is required; some travel may be required and the role requires carrying a Blackberry. Proficiency in project management best practice and PMI certification is required. Professional Affiliations/Memberships: COACH (Canadian Association for Advancement of Computers in Healthcare) preferred HIMSS (Health Information & Management Systems Society) preferred PMI (Project Management Institute) required HL7 (Health Level Seven) preferred CIHI Partnership preferred Core Competencies (Technical & Soft Skills/Abilities): Extensive knowledge of Project Management (PMP) Excellent analytical, problem recognition and resolution skills required Excellent decision making skills with the ability to form and defend independent judgments required Excellent organization and time management skills required Excellent verbal and written communication and presentation skills required Ability to effectively handle a large number of issues simultaneously required Ability to work effectively under pressure required Ability to meet deadlines required Detail orientation required Ability to manage budgets required Must be change oriented and possess an attitude of continuous improvement Must be a self starter Must be client service oriented Proficiency in Microsoft environment required VIII. PHYSICAL DEMANDS: Low: Approximately 25% work on computer IX. MENTAL DEMANDS: Must be able to handle emergency situations on occasion. Requires a high degree of planning and coordinating skills on a continuing basis. Willing to continually update skills through professional development X. DEXTERITY DEMANDS: Must carry a black berry 24X7X365 (excludes vacation) Availability during emergency and crisis situations or escalation of critical application/environment issues XI. WORK ENVIRONMENT: Work is performed primarily in an office environment based in downtown Toronto. On-call required. The University Health Network (UHN) is one of Canada´s largest acute-care teaching hospital organizations consisting of over 700 inpatient beds and over 11 000 staff members. UHN is comprised of four healthcare organizations located in downtown Toronto: Toronto General Hospital, Toronto Western Hospital, Princess Margaret Hospital, and Toronto Medical Laboratories. UHN has a long-standing tradition of patient care, education, and research. In fact, UHN has provided care to the community for more than 200 years combined. For further information regarding UHN, please visit our website at: www.uhn.on.ca SIMS is an unincorporated partnership in which strategically aligned organizations undertake joint initiatives to transform health care in the Greater Toronto Area. With similar values and a relationship founded on trust, these organizations commit to identifying, planning and implementing IM/IT initiatives that will contribute to a coordinated health care delivery system. Shared initiatives may extend beyond IM/IT implementations to include process and quality improvement, shared care delivery programs and safety initiatives. The common element is the enhancement of information utilization between the partnering organizations to support the continuity of care within the context of client/patient transitions. For further information regarding SIMS, please visit our website at: http://www.simspartners.ca/ Posting Closing Date: February 21st, 2008 SIMS would like to thank all applicants. However, only applicants selected for an interview will be contacted.