Director, Information Management - Toronto, Ontario

POSITION TITLE: Director, Information Management DEPARTMENT: SIMS (SHARED INFORMATION MANAGEMENT SERVICES) I. JOB SUMMARY The Director Information Management leads in the development and implementation of information management strategies for SIMS. The Director Information Management reports directly to the Senior Managing Director for SIMS and has accountability for Site Managers and their teams at assigned SIMS organizations. The Director Information Management oversees delivery of the information management strategies that centre on the establishment of an electronic health record including patient safety, device access and integration initiatives, as well as the implementation of other clinical and business systems to support the operations of the SIMS organizations. The suitable candidate must demonstrate a bias for action and have a proven track record in leadership, team-building and commitment to high quality work. Key aspects of this role include: Relationship management with sector leaders, staff and clinicians and other SIMS staff Strategic planning and strategy implementation IT vendor relationship management, procurement, and contract negotiations IT project implementation/oversight and accountability for project deliverables Business case development Portfolio budget preparation and management Staff development and mentoring Uptake of best practices in operations and planning activities Participation in regular SIMS management meetings and working sessions Participation in regular management meetings of sector organizations II. KEY RESULTS REQUIRED 1.00 PRIMARY Develop, implement and monitor strategies, processes and procedures to optimize and support Information Management across the SIMS Partnership 1.01 Establish and implement projects, policies and procedures to support the business goals and objectives of the SIMS Partnership organizations 1.02 Establish and ensure ongoing adherence to industry/corporate standards and fulfillment of business priorities with a primary focus around e-health, patient safety, clinical integration and ongoing operations. 1.03 Maintain primary responsibility for liaising with senior leadership at assigned partner organizations; set appropriate expectations, meet business requirements and maintain a high quality of customer service. 2.00 QUALITY Ensure quality and continuous improvement of services and activities at all University Health Network sites 2.01 Has an excellent understanding of Project Management and how to operate effectively within a project-based environment 2.02 Develops and applies internal indicators to evaluate "Quality" of service delivered and to improve it. 2.03 Fosters a climate of continuous improvement. 2.04 Provide services which protect the integrity and sustainability of the environment 2.05 Has knowledge of RUP and ITIL standards 3.00 PLANNING Develop, establish and administer plan for activities across assigned SIMS partner sites, supporting and advancing goals of each health care organization and the SIMS partnership as a whole 3.01 Develops annual and long-range plans to meet organization IT/IM goals, staffing changes and process improvements. 3.02 Assist in the preparation of the annual operating and capital plans. 3.03 Conducts regular meetings with Business experts to ensure expectations and service levels are being met, to plan for future activities and to resolve issues and problems. 4.00 MANAGING/DEVELOPING PEOPLE Performs human resources management responsibilities 4.01 Maintains a productive work environment with a diversified workforce. 4.02 Develops and implements strategic plans to increase effectiveness and efficiency. 4.03 Determines and implements standards for staff skill levels, productivity, and education levels. 4.04 Determines training needs and implements training programs to improve staff performance and impart knowledge of policies and procedures 4.05 Completes employee evaluations on an annual basis within Hospital guidelines. 4.06 Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise. 4.07 Directs managers and team leads to fulfill role of portfolio. Creates an organizational structure that supports the business requirements and hires staffs of appropriate skill and experience to satisfy requirements. Provide leadership training and coaching of staff. 5.00 DEVELOP SYSTEMS FOR ACCOUNTABILITY AND CONTROL IN THE SERVICES PROVIDED 5.01 Evaluate all service processes and identify weaknesses in service, organizational risk 5.02 Implement effective processes and coordinate with various SIMS service delivery teams to ensure appropriate and timely accountability at all levels of service provided to clients. 6.00 Performs cross-functional duties, as assigned or requested. 7.00 Performs other duties consistent with the job classification, as required. 8.00 Satisfactory attendance in accordance with the UHN Attendance Management Program required. III. IMPACT OF ERROR: Financial loss may result from poor planning and scheduling, implementation of inappropriate strategies and mismanagement of budgets. Delivery and quality of SIMS services and activities may suffer with the development of poor strategic plans, and a lack of coordination of services with clinical and business units Failure to adhere to contractual agreement(s) and legislative requirements can result in legal action against the Hospital(s)/healthcare organizations. Failure to appropriately manage human resources can result in negative employee relations implications and poor staff morale. SIMS reputation within the region, Canada and internationally can be damaged by failure to manage vendor relationships, maintain high level of operational integrity or provide strategic insight into the future of electronic patient and health records. IV. ACCOUNTABLE TO Direct: Senior Managing Director Indirect: Chief Information Officer V. CONTACTS: Internal: Members of SIMS Partnership Senior Leadership team Members of the Project Management Office Members of Systems Engineering Site Managers Clinicians Administrators System Vendors and service providers Others Communicates and interacts with all levels of Hospital and partner staff (management and non-management) Communicates with Human Resource personnel for guidance and advice in employee relation matters. Communicates with Financial Services personnel for purchasing, inventory, budgetary and payroll matters. External: Professional consultants providing services to University Health Network and SIMS partners Contractors providing services to University Health Network and SIMS partners System Vendors and proposed system Vendors for UHN and SIMS partners VI. SUPERVISION/DIRECTION GIVEN TO OTHERS: Directs site manager at each of assigned partner organizations and indirectly manages up to 60+ staff who may be assigned to work directly for the site manager at the site or may be providing service through a SIMS service team (e.g. project management office); guides and influences their activities so that organizational goals are met and/or exceeded. Provides leadership, guidance and advice on administrative issues or policies. Identifies and resolves disputes through negotiation within the department in a manner that is fair and consistent with Hospital and departmental policies. Is well aware of the Healthcare business and is able to convey an understanding of the business requirements and expectations to team members Prioritizes and delegates work effectively. Ensures staff is appropriately trained and knowledgeable of the responsibilities of their respective positions. Motivates staff to achieve objectives by establishing realistic and achievable goals. VII. JOB REQUIREMENTS Education: Masters degree in at least one of the following disciplines: business; health administration; computer science; engineering; health informatics or equivalent education. Experience: Minimum 5 years management experience with at least 3 years at a senior management level; preferred in the health care industry. Suitable candidates must also demonstrate a strong customer service orientation, excellent collaboration and communication skills (written and oral), effective interpersonal abilities, advanced analytical and creative problem solving skills and ability to work effectively in a dynamic, fast-paced environment. Proficiency in a Microsoft environment is required; some travel may be required and the role requires carrying a Blackberry. Professional Affiliations/Memberships: COACH (Canadian Association for Advancement of Computers in Healthcare) preferred HIMSS (Health Information & Management Systems Society) preferred PMI (Project Management Institute) preferred HL7 (Health Level Seven) preferred Core Competencies (Technical & Soft Skills/Abilities): Extensive knowledge of Project Management (PMP) Excellent analytical, problem recognition and resolution skills required Excellent decision making skills with the ability to form and defend independent judgments required Excellent organization and time management skills required Excellent verbal and written communication and presentation skills required Ability to effectively handle a large number of issues simultaneously required Ability to work effectively under pressure required Ability to meet deadlines required Detail orientation required Ability to manage budgets required Must be change oriented and possess an attitude of continuous improvement Must be a self starter Must be client service oriented Proficiency in Microsoft environment required VIII. PHYSICAL DEMANDS: Low: Approximately 25% work on computer IX. MENTAL DEMANDS: Must be able to handle emergency situations on occasion. Requires a high degree of planning and coordinating skills on a continuing basis. Willing to continually update skills through professional development X. DEXTERITY DEMANDS: Must carry a black berry 24X7X365 (excludes vacation) Availability during emergency and crisis situations or escalation of critical application/environment issues XI. WORK ENVIRONMENT: Work is performed primarily in an office environment based in downtown Toronto with requirements to be onsite a several other healthcare organization locations within Toronto at various times throughout each week. On-call required. The University Health Network (UHN) is one of Canada´s largest acute-care teaching hospital organizations consisting of over 700 inpatient beds and over 11 000 staff members. UHN is comprised of four healthcare organizations located in downtown Toronto: Toronto General Hospital, Toronto Western Hospital, Princess Margaret Hospital, and Toronto Medical Laboratories. UHN has a long-standing tradition of patient care, education, and research. In fact, UHN has provided care to the community for more than 200 years combined. For further information regarding UHN, please visit our website at: www.uhn.on.ca SIMS is an unincorporated partnership in which strategically aligned organizations undertake joint initiatives to transform health care in the Greater Toronto Area. With similar values and a relationship founded on trust, these organizations commit to identifying, planning and implementing IM/IT initiatives that will contribute to a coordinated health care delivery system. Shared initiatives may extend beyond IM/IT implementations to include process and quality improvement, shared care delivery programs and safety initiatives. The common element is the enhancement of information utilization between the partnering organizations to support the continuity of care within the context of client/patient transitions. For further information regarding SIMS, please visit our website at: http://www.simspartners.ca/ Posting Closing Date: February 21st, 2008 SIMS would like to thank all applicants. However, only applicants selected for an interview will be contacted.